UEFA president Aleksander Ceferin has accepted “not everything was perfect” for fans after criticism about the Champions League final in Istanbul.
There were reports of fans having to walk extended distances along busy roads, queue for hours for transport to and from the stadium and being left without water as Manchester City beat Inter Milan on 10 June.
Uefa previously apologised after Liverpool fans were penned in and teargassed before last year’s final in Paris.
European football’s governing body had not previously addressed the issues experienced by supporters in Istanbul.
However, at the opening of the four-day European Football Fans Congress in Manchester, Ceferin accepted problems had arisen in Turkey that needed to be addressed.
“Given what some of you experienced recently, I would understand if I got a cold reception tonight,” he said.
“We are well aware that in Istanbul not everything was perfect. I am certainly not playing down the problems encountered by some.
“But let us continue working together to improve what can we improve.
“I’m thinking in particular transport links to and from stadium, the hosting of the stadium supporters and access to water and toilets for everyone.”
Football Supporters Europe is collecting fan accounts from Istanbul to present a report to Uefa.
Ceferin said Uefa’s other major finals in the men’s and women’s games had passed without significant issues.
The showpieces in 2024 – when Wembley will host the Champions League final and Germany the European Championships – will be a “unique experience” for fans, he added.
