THE Federal Government is establishing a national call centre to receive, process and resolve electricity-related complaints from consumers across the country, Minister of Power, Joseph Tegbe, has said.
News Point Nigeria reports that Tegbe disclosed this on Wednesday at the commissioning of a three-megawatt hybrid mini-grid project, as well as a renewable energy workshop and training centre at the Yakubu Gowon University, Abuja.
“My office is working on a call centre where electricity complaints across the country can be lodged and resolved,” he said.
Tegbe said the initiative would also provide sustainable job opportunities for young people across the country, adding that the government was equally working towards establishing a dedicated channel for reporting vandalism of critical electricity assets to facilitate immediate action and remediation.
“We are also working through a joint team of the Nigeria Police Force, the Nigeria Security and Civil Defence Corps, and the EFCC to curb the vandalism of electricity assets across the country,” he added.
The minister further said the commissioning of the facilities placed a responsibility on everyone, particularly members of the university community, to ensure that the infrastructure is protected and preserved.
“I expect the student community to support our ongoing efforts to stem the tide of vandalism. I therefore charge all of you to report any such act whenever you see it, not just on this solar system, but on other power assets such as transformers and transmission towers,” he said.
Tegbe said the project would benefit 58,726 students, while its 388 streetlights would improve campus illumination and enhance security within the university environment.
According to him, electrifying the university would strengthen research activities, reduce reliance on diesel-powered generators and ease pressure on institutional budgets.
“This connection between infrastructure and human capability is central to President Bola Ahmed Tinubu’s Renewed Hope Agenda. Under his leadership, investment in electricity is being directed towards services and productive activities that improve people’s lives,” the minister said.
“This sustained investment is a testament to this administration’s constancy of purpose. Continuing a national programme through successive phases, bringing projects to completion, and preparing the next phase reflects the discipline that development requires.
“For the young people who depend on these institutions, that continuity matters. It means that the commitment to their future remains active beyond any single project or ceremony.”
In his remarks, Abba Aliyu, Managing Director of the Rural Electrification Agency (REA), said the Renewable Asset Management Company (RAMCO) was established to address the challenge of protecting and preserving the value of renewable energy infrastructure.
“It recognizes that building infrastructure and managing it are two distinct responsibilities, and that modern renewable energy involves decentralization. The Federal Government has created a platform to manage, monitor, maintain and optimize assets over time,” he said.
Aliyu said RAMCO could not survive alone, stressing that “it requires the support of all stakeholders in shared stewardship”.
He said the ultimate value of “this project will depend not only on what we have installed, but on how well it is sustained”.